DiDi-Rider 4+

Been using the app for maybe a month now and the app is poorly developed like when u completely remove the app from background running and it still orders u a driver or when u cancel and if u don't put a reason for cancelling u still get a driver and when ur called by a random person saying that he is at the location. Another incident is getting charged before i even took a ride (got solved and my money was returned tho). Lastly, a driver asked me to cancel and told to leave the car after telling him that he should have gone to the pick up location instead of parking some where else dar from the location.
DONT BE FOOLED BY THE DISCOUNTS I BARELY GOT THEM AFTER 1 WEEK

At the beginning of the trip i asked him to open the AC he said wait, then he turned it on and when i asked him if he can make if colder he said no and exactly said "انتي طالبة فليكس فلما تبقى دافعه فلوس ابقي اطلبي اشغلك التكيف" then when i arrived i asked him to drop me off at gate 4, while i selected gate 3 on the application because gate 4 wasn’t available, it was 1 meter apart from us then he gone all around the university then asked me to pay more, i told him no I didn’t ask you to dive all that gate 4 was literally so near, then after i came out of the car i pushed the door and he immediately started cursing and saying bad words, "انتي زباله" و "قليلة الادب"
And manyy other bad words that I can’t really say. Im gonna delete my account and all my relatives and friends. It’s really your loss that you don’t choose your drivers precisely.

The captain charged me for 260 EGP and showed me a notification from his app with this amount. Even though the notification showed that I only should pay 156 EGP. The captain kept yelling, telling me that the app is bugged or something like that and I should pay him the full amount and complain later to the customer service. So I paid, but the worst part is that the customer service didn’t respond, they only attempted to call me at 3:00AM at the morning and I was asleep by then. I woke up and after almost 24 hours, no one answered or contacted me back. Even on Facebook they read my messages and don’t respond back and I guess the driver knew all along that the customer service is terrible and he won’t be charged for what he did, so he did it. This is the worst experience I’ve ever had! Highly unreliable service!